Refund policy
Returns & Refunds
If an item is defective or does not match the product description, we will cover the return shipping costs.
Returns for personal reasons, such as the item being different from what you expected or ordering the wrong size, are also accepted, provided that the customer covers the return shipping costs.
If you wish to return an item, please contact us before shipping it back.
Return Shipping Instructions
Please note the following when returning your item.
After shipping your return, please provide us with the tracking number.
1. Shipping Method
Please use DHL or EMS (USPS, where applicable) for your return shipment.
2. Shipping Label
Please clearly write the following information on the shipping label,
ensuring that the details match those shown on the label you received:
- Return
- Order Number
- Item Number
3. Package Contents and Declared Value
Please clearly declare the contents and value of the package
using the same information and value shown on the original shipping label you received.
4. Return Address
Please send your return to the following address:
490 Fukakusa Sujikaibashi Minami 1-chome,
Fushimi-ku, Kyoto 612-0868,
Japan
Phone: +81 75-641-3988
Thank you for your cooperation and understanding.